Tahoe Family Hearing Clinic
South Lake Tahoe’s premier audiology clinic servicing patients of all ages
Welcome to
Tahoe Family Hearing Clinic






care for your ears so you can get back to adventure
We are a family owned and oriented private practice in South Lake Tahoe dedicated to the audiology needs of newborns, pediatrics, and adults. We know how important hearing is, that’s why we are here to help you or your child through every step, from testing to finding the right solution to fit your hearing needs. From the latest hearing technology to hearing protection, we offer premier audiological services for hearing loss and tinnitus for the people of South Lake Tahoe and the broader Tahoe Basin.
Our team of audiologists are nurturing providers that offer flexible scheduling hours to fit your family’s needs.
What makes us Different
Our Mission
Deliver professional, quality hearing healthcare through evidence-based best practices for pediatrics through geriatrics. We are guided by the belief that all persons should have equitable access to preventative and therapeutic services related to hearing health.
Our Vision
Our vision is a community in which all people achieve their full potential for health and well-being across their lifespan. We work to be trusted by patients, a valued partner in the community, and creators of positive change.
Our Values
We value early intervention, follow-up care, regular patient feedback, and the social responsibility of ensuring health and wellness of our patients.
Our Mission
Our Vision
Our Values
What To Expect
When you visit our hearing center, you will always be treated with the utmost care and respect. Because we are a family-owned practice, our team will always greet you upon arrival. Whether you are visiting our office for your own hearing health or for your child, the initial appointment will be broken into a few steps:
We will have you fill out some paperwork and then have a conversation. We want to understand you or your child’s hearing situation, medical history, and family history.
Then we will perform an ear exam by looking inside the ears at your eardrum and ear canal for any signs of infection, earwax impaction, or damage.
After we’ve checked your ears, then we will begin the hearing test. We offer diagnostic hearing tests for newborns, pediatrics, and adults. The purpose of the hearing exam is to assess how well you or your child can hear sounds at various frequencies.
We will go over the results of the hearing exam with you and work together to create a custom-tailored solution.
Our Owner and Head Audiologist
Dr. Jenelle Sandy, Au.D., CCC-A, has been an audiologist specializing in pediatrics and adults for over 10 years working specifically with diagnosis, hearing amplification, cochlear implants and programming. She has worked closely with aural (re)habilitation therapists, music therapists, psychologists, social workers, schools and otologists which lends itself to her command that care of a patient is multi-disciplinary and multifaceted.
Jenelle is a nurturing provider who has basic American Sign Language knowledge, is proficient in Spanish, and as a small, private practice, she can provide flexible scheduling hours to fit your family’s needs.
Tahoe Family Hearing Services
- Hearing evaluations including speech perception testing for newborns through geriatrics
- Newborn hearing screenings and full diagnostic testing using state of the art equipment
- Pediatric testing including visual reinforcement audiometry (VRA) and conditioned play audiometry (CPA)
- Hearing aid candidate evaluation and assessments including comprehensive questionnaires and speech perception testing to best serve our patients
- Hearing aid fittings, sale, programming, adjustments, cleanings, and parts replacement
- Cochlear Implant candidate evaluation and assessments taking a multidisciplinary team approach with ENT, Psychology, Speech and Occupational therapy departments surrounding the Tahoe basin
- Cochlear Implant activation, programming and follow-up services
- Custom hearing protection including musician’s earplugs, in-ear monitors, swim plugs, sleep plugs, and occupational hearing protection
Our Reviews
"Everyone at the office is friendly, understanding, and extremely helpful. Dr. Sandy is professional and goes out of her way to make me feel listened to and comfortable."
★★★★★ · Valerie J. Mansfield · 2 days ago
"Jenelle is wonderful to deal with and has tremendous patience towards helping me adjust to my new cochlear implant."
★★★★★ · Robert Huber · 4 days ago
"Janelle is an amazing audiologist. She is personable and very thorough. We have never had so many separate tests done before to determine the level of hearing loss and quality of aids needed. Plus she did a post check to make adjustments. Thank you."
★★★★★ · Lana Poole · 1 week ago
"Everyone is very friendly and helpful."
★★★★★ · Deanna Brothers · 1 week ago
"Dr. Jenelle Sandy provides wonderful care and is very patient."
★★★★★ · Rich Kline · 1 week ago
"The Staff makes you feel welcome and they listen to your concerns. Very professional, friendly and knowledgable."
★★★★★ · Rich Baines · 1 week ago
"JENELLE AND FAMILY HEARING ARE A GREAT AND WELL NEEDED CLINIC. HER KNOWLEDGE OF PRODUCTS AND HOW TO PROVIDE THE BEST HEARING WAS INDEED WELL WORTH THE TRAVEL FROM TRUCKEE. AFTER THE INITIAL FITTING I RETURNED FOR A FOLLOW UP AND SHE MADE ADJUSTMENTS THAT HAVE GREATLY ENHANCED MY HEARING. I ONLY WISH SHE HAD AN OFFICE IN TRUCKEE."
★★★★★ · Ted Schmidt · 3 weeks ago
"I've had deficient hearing for quite some time. A friend recommended TFHC, and I have and will do the same. I got evaluated and fitted with hearing aids and it's really nice to hear again. My wife is happy, too"
★★★★★ · Scott Robinson · 4 weeks ago
"I have waited for some time since my last fitting to make comments, See my earlier positive comments on the Clinic’s exceptional array of hearing testing technologies. Since that review Jenelle has patiently assisted me in trying several different hearing aids which were all equally successful in quiet acoustically-friendly rooms. None were successful in more noisy environments, until my last fitting. I have moderately severe to severe sensorineural hearing loss. My last fitting was for the Phonak Audeo Infinio Ultra Sphere. It is not perfect but it is easily the best hearing aid I have ever had. I turn on the Spheric sound feature many times in non-noisy environments when I want to make sure I pick up all conversation. I have never come close to draining the battery in this setting. Others may find that a different hearing aid is optimal for their hearing loss. But the Phonak was right for me, I want to thank Jenelle for her professionalism and great patience in finding the right hearing aid for me."
★★★★★ · steve h · 2 months ago
"Tahoe Family Hearing Clinic (TFHC) is awesome. My wife and I have gone to other hearing clinics and hands down TFHC is by far the best! Dr. Jenelle Sandy is the best Audiologist you will find. Caring, thorough, and very professional. We definitely recommend TFHC to anyone needing assistance with their hearing or just a routine examination. TFHC will take care of you and guide you to better hearing health."
★★★★★ · Daniel Barnes · 2 months ago
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Preferred Provider
of the NFL Players Association
Tahoe Family Hearing Clinic is a preferred hearing care provider for the NFL Players Association’s Professional Athletes Foundation. Through this partnership, the PAF aims to bring better hearing to former professional athletes and their fans across the nation. Together, we spread awareness, help players in need of hearing care, and collected data on the connection between hearing loss and professional football.