Tahoe Family Hearing Clinic

South Lake Tahoe’s premier audiology clinic servicing patients of all ages

2025 Tahoe Hearing Clinic Awards

Welcome to
Tahoe Family Hearing Clinic

care for your ears so you can get back to adventure

We are a family owned and oriented private practice in South Lake Tahoe dedicated to the audiology needs of newborns, pediatrics, and adults. We know how important hearing is, that’s why we are here to help you or your child through every step, from testing to finding the right solution to fit your hearing needs. From the latest hearing technology to hearing protection, we offer premier audiological services for hearing loss and tinnitus for the people of South Lake Tahoe and the broader Tahoe Basin.

Our team of audiologists are nurturing providers that offer flexible scheduling hours to fit your family’s needs.

What makes us Different

Our Mission

Deliver professional, quality hearing healthcare through evidence-based best practices for pediatrics through geriatrics. We are guided by the belief that all persons should have equitable access to preventative and therapeutic services related to hearing health.

Our Vision

Our vision is a community in which all people achieve their full potential for health and well-being across their lifespan. We work to be trusted by patients, a valued partner in the community, and creators of positive change.

Our Values

We value early intervention, follow-up care, regular patient feedback, and the social responsibility of ensuring health and wellness of our patients.

Our Mission

Deliver professional, quality hearing healthcare through evidence-based best practices for pediatrics through geriatrics. We are guided by the belief that all persons should have equitable access to preventative and therapeutic services related to hearing health.

Our Vision

Our vision is a community in which all people achieve their full potential for health and well-being across their lifespan. We work to be trusted by patients, a valued partner in the community, and creators of positive change.

Our Values

We value early intervention, follow-up care, regular patient feedback, and the social responsibility of ensuring health and wellness of our patients.
Audiologist at Tahoe Hearing Clinic. CA examining a patient's ears

What To Expect

When you visit our hearing center, you will always be treated with the utmost care and respect. Because we are a family-owned practice, our team will always greet you upon arrival. Whether you are visiting our office for your own hearing health or for your child, the initial appointment will be broken into a few steps:

Audiologist at Tahoe Hearing Clinic. CA examining a patient's ears
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We will have you fill out some paperwork and then have a conversation. We want to understand you or your child’s hearing situation, medical history, and family history.

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Then we will perform an ear exam by looking inside the ears at your eardrum and ear canal for any signs of infection, earwax impaction, or damage.

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After we’ve checked your ears, then we will begin the hearing test. We offer diagnostic hearing tests for newborns, pediatrics, and adults. The purpose of the hearing exam is to assess how well you or your child can hear sounds at various frequencies.

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We will go over the results of the hearing exam with you and work together to create a custom-tailored solution.

Headshot of Dr. Jenelle Sandy, Au.D. at Tahoe Family Hearing Clinic, CA

Our Owner and Head Audiologist

Dr. Jenelle Sandy, Au.D., CCC-A, has been an audiologist specializing in pediatrics and adults for over 10 years working specifically with diagnosis, hearing amplification, cochlear implants and programming. She has worked closely with aural (re)habilitation therapists, music therapists, psychologists, social workers, schools and otologists which lends itself to her command that care of a patient is multi-disciplinary and multifaceted.

Jenelle is a nurturing provider who has basic American Sign Language knowledge, is proficient in Spanish, and as a small, private practice, she can provide flexible scheduling hours to fit your family’s needs.

Gone are the days of leaving our mountain town for basic care of one of our most important, yet often overlooked, senses: THE SENSE OF HEARING.

Tahoe Family Hearing Services

Our Reviews

James Sandy
Received my first pair of hearing aids from Tahoe Family Hearing Clinic. Jenelle, the audiologist, was a joy to work with. In addition to the expert programming and fittings, She was very patient with me and made sure I thoroughly understood how to use them and pair them with my phone and tablet. The service was outstanding. She clearly demonstrated that she cares about her patients.
T. Marino
Brought my daughter in to get her hearing checked the office was super nice and they were great with my 4 year old. Friendly and efficient, left feeling great about our visit.
Jeff Pearsall
Such an amazing family owned business in the South Lake area. I had no problem getting an appointment and they put a ton of care into helping me understand my hearing loss and provided me with plenty of affordable options to help. I loved my experience so I took my 18 month old for a hearing checkup. Their ability to handle littles was so impressive and the hearing test was not only adorable but very informative. They were able to help us find a build up of fluid that may impact speech progression. Loved my experience and I am sure others will as well.
Paul Stratton
Doctor was Very thorough and knowledgeable. I felt comfortable and relaxed. Thank You
Mike Kohl
As somebody who's struggled with hearing loss since childhood, I've been working with audiologists for the past 35 years. Tahoe Family Hearing Clinic is the friendliest, most knowledgable, and most professional clinic I have ever worked with. Dr. Jenelle Sandy programmed my existing hearing instrument better than anybody I've worked with before. In addition, she ordered and programmed a new instrument that allows me to hear with a depth and clarity I haven't experienced before. I would have expected to drive several hours to a major city center and work with multiple audiologists before finding anything approaching this level of precision and care. We are so fortunate to have Tahoe Family Hearing Clinic in South Lake Tahoe. They are truly a level above the others.
Earl Schwenk
I've tended to build up lots of ear wax my whole life & at times removal has been very uncomfortable, but that all changed when I discovered the gifts of a true audiologist in Dr. Janelle Sandy. Her skills are second to none, her methods have solved problems that I was totally unaware of & amazingly I now hear everything. Plus her clinic is in Tahoe, a short 10 minute drive from my home. And for me that all adds up to one bit gigantic.....ALLELUIA!!!!!
Roger Sibley
Dr. Sandy is amazing! I'm hearing better than I have in years, thanks to her. I'm so glad that she opened her practice here in South Lake. No more off-the-hill or mail order hearing aids for me. Rob and Sarah are great too, very professional and personable. Your ears deserve the best, and Dr. Sandy is that.
Rich Powell
I hear my Ps and Fs and the birds on the trails and the rocks crunching like popcorn under my feet. Awesome!
Tim Anderson
Jenelle is always patient and helpful! She obviously is very experienced and knowledgeable. I recommend with no reservations.
Bob Ragona
I have been going to dr Sandy for three appointments for cochlear hearing I have never been able to hear so good she is very patient and understandable also her office staff are friendly and helpful
Melissa Whitehouse
I am 42 years old and have needed hearing aides in both ears for at least 2 years and have been resisting. I'm so grateful I finally took the plunge as I can hear so well! And the devices are very high tech and not visible to others. The overall experience was spectacular - from the online systems (that remembered me from a prior appointment 2 years ago!) to the caring way Dr. Sandy patiently led me through the experience - A++ customer experience. Thank you!
C.A Manser
Tahoe Family Hearing Clinic, "Dr. Sandy" is very knowledgable , friendly and accommodating. We travel from another state to see her because we were turned down by other Dr's and they didn't know how to treat or help us! We are very happy to know her 🙂
Mike Pape
Great attention to detail. Janelle is willing to explain all testing and procedures. Very enjoyable experience. They take your hearing ability very serious and try to make your hearing the best it can be.
Carol Marlow
My husband and I both got heating aids from Tahoe Family Hearing Clinic. My of our experiences were excellent. From the first visit to the last visit it was a good experience. Staff was friendly and helpful; it could not have been easier. We are both very happy with the custom hearing aid treatment. I am 71 and my husband is 84 years old. It feels good to hear better. We both highly recommend this business.
John Penna
While traveling on vacation, the plastic tip on my hearing aid had started to rip. I called, and they had me come right over, analysed the problem, and had me fixed up immediately. They were professional, listened closely, and were very kind in helping someone from out of state on Thanksgiving week. I can't thank them enough!
Jason Sutherland
Quickly scheduled appointments. Excellent one on one service. No waiting in line in waiting room. Would recommend to anyone in the area that needs help hearing.
Jeanne Goepfert
Dr. Jenelle fitted me with hearing aids a few years ago. I had never worn hearing aids before, and as an 80 year old, have found my world more complete, and less frustrating. Yesterday I had my yearly test and check up, and adjustments needed to be made. Dr. Jenelle is so patient and caring while being a true professional. I recommend her highly to anyone seeking hearing help.
Phyllis Williams
Jenelle Sandy is an excellent Audiologist who tested my hearing, fitted & programed my hearing aids and they worked perfect from day one. She is so easy to work with, had all the answers to my questions and is a real expert in her field. I drive from Carson City to Tahoe and Dr. Jenelle Sandy is well worth the trip.
Virginia Garay
Very accommodating and pleasant to the customer.
Father and son playing outside with a football

Preferred Provider
of the NFL Players Association

Tahoe Family Hearing Clinic is a preferred hearing care provider for the NFL Players Association’s Professional Athletes Foundation. Through this partnership, the PAF aims to bring better hearing to former professional athletes and their fans across the nation. Together, we spread awareness, help players in need of hearing care, and collected data on the connection between hearing loss and professional football.

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