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2025 Tahoe Hearing Clinic Awards

Our Reviews

James Sandy
Received my first pair of hearing aids from Tahoe Family Hearing Clinic. Jenelle, the audiologist, was a joy to work with. In addition to the expert programming and fittings, She was very patient with me and made sure I thoroughly understood how to use them and pair them with my phone and tablet. The service was outstanding. She clearly demonstrated that she cares about her patients.
T. Marino
Brought my daughter in to get her hearing checked the office was super nice and they were great with my 4 year old. Friendly and efficient, left feeling great about our visit.
Jeff Pearsall
Such an amazing family owned business in the South Lake area. I had no problem getting an appointment and they put a ton of care into helping me understand my hearing loss and provided me with plenty of affordable options to help. I loved my experience so I took my 18 month old for a hearing checkup. Their ability to handle littles was so impressive and the hearing test was not only adorable but very informative. They were able to help us find a build up of fluid that may impact speech progression. Loved my experience and I am sure others will as well.
Paul Stratton
Doctor was Very thorough and knowledgeable. I felt comfortable and relaxed. Thank You
Mike Kohl
As somebody who's struggled with hearing loss since childhood, I've been working with audiologists for the past 35 years. Tahoe Family Hearing Clinic is the friendliest, most knowledgable, and most professional clinic I have ever worked with. Dr. Jenelle Sandy programmed my existing hearing instrument better than anybody I've worked with before. In addition, she ordered and programmed a new instrument that allows me to hear with a depth and clarity I haven't experienced before. I would have expected to drive several hours to a major city center and work with multiple audiologists before finding anything approaching this level of precision and care. We are so fortunate to have Tahoe Family Hearing Clinic in South Lake Tahoe. They are truly a level above the others.
Earl Schwenk
I've tended to build up lots of ear wax my whole life & at times removal has been very uncomfortable, but that all changed when I discovered the gifts of a true audiologist in Dr. Janelle Sandy. Her skills are second to none, her methods have solved problems that I was totally unaware of & amazingly I now hear everything. Plus her clinic is in Tahoe, a short 10 minute drive from my home. And for me that all adds up to one bit gigantic.....ALLELUIA!!!!!
Roger Sibley
Dr. Sandy is amazing! I'm hearing better than I have in years, thanks to her. I'm so glad that she opened her practice here in South Lake. No more off-the-hill or mail order hearing aids for me. Rob and Sarah are great too, very professional and personable. Your ears deserve the best, and Dr. Sandy is that.
Rich Powell
I hear my Ps and Fs and the birds on the trails and the rocks crunching like popcorn under my feet. Awesome!
Tim Anderson
Jenelle is always patient and helpful! She obviously is very experienced and knowledgeable. I recommend with no reservations.
Bob Ragona
I have been going to dr Sandy for three appointments for cochlear hearing I have never been able to hear so good she is very patient and understandable also her office staff are friendly and helpful
Melissa Whitehouse
I am 42 years old and have needed hearing aides in both ears for at least 2 years and have been resisting. I'm so grateful I finally took the plunge as I can hear so well! And the devices are very high tech and not visible to others. The overall experience was spectacular - from the online systems (that remembered me from a prior appointment 2 years ago!) to the caring way Dr. Sandy patiently led me through the experience - A++ customer experience. Thank you!
C.A Manser
Tahoe Family Hearing Clinic, "Dr. Sandy" is very knowledgable , friendly and accommodating. We travel from another state to see her because we were turned down by other Dr's and they didn't know how to treat or help us! We are very happy to know her 🙂
Mike Pape
Great attention to detail. Janelle is willing to explain all testing and procedures. Very enjoyable experience. They take your hearing ability very serious and try to make your hearing the best it can be.
Carol Marlow
My husband and I both got heating aids from Tahoe Family Hearing Clinic. My of our experiences were excellent. From the first visit to the last visit it was a good experience. Staff was friendly and helpful; it could not have been easier. We are both very happy with the custom hearing aid treatment. I am 71 and my husband is 84 years old. It feels good to hear better. We both highly recommend this business.
John Penna
While traveling on vacation, the plastic tip on my hearing aid had started to rip. I called, and they had me come right over, analysed the problem, and had me fixed up immediately. They were professional, listened closely, and were very kind in helping someone from out of state on Thanksgiving week. I can't thank them enough!
Jason Sutherland
Quickly scheduled appointments. Excellent one on one service. No waiting in line in waiting room. Would recommend to anyone in the area that needs help hearing.
Jeanne Goepfert
Dr. Jenelle fitted me with hearing aids a few years ago. I had never worn hearing aids before, and as an 80 year old, have found my world more complete, and less frustrating. Yesterday I had my yearly test and check up, and adjustments needed to be made. Dr. Jenelle is so patient and caring while being a true professional. I recommend her highly to anyone seeking hearing help.
Phyllis Williams
Jenelle Sandy is an excellent Audiologist who tested my hearing, fitted & programed my hearing aids and they worked perfect from day one. She is so easy to work with, had all the answers to my questions and is a real expert in her field. I drive from Carson City to Tahoe and Dr. Jenelle Sandy is well worth the trip.
Virginia Garay
Very accommodating and pleasant to the customer.

"I cannot find adequate words to express my thanks for the competent, professional and compassionate care I received from Tahoe Family Hearing and Dr Jenelle Sandy. I have a cochlear implant. While flying from my primary home in Miami to Reno for a summer in South Lake Tahoe, I experienced an event of vertigo, extreme tinnitus and malfunction of my Cochlear processor. I was over 3000 miles away from my audiological care team and panicked that my summer would be ruined! Tahoe Family Hearing stepped in and expedited my care, evaluated my situation and hearing, re-programmed my processor, interfaced with my Miami providers and referred me to additional local specialist as requested by my Miami surgeon. The office staff was also fabulously helpful and generous with their time trying to get my equipment properly functioning. Dr Sandy and her marvelous team saved my summer! I was so pleased to find such a high level of professional care for my specialized audiological needs right here in town! The community of South Lake Tahoe is blessed to have her practice located here. Wendy C 2026"

    ★★★★★   ·   Wendy Cantfil   ·   3 days ago

 

"I had such a great experience at Tahoe Family Hearing Clinic. They were so thorough and just gave such great professional care in a nice convenient location and setting. Dr. Sandy is a wonderful audiologist! I highly recommend Tahoe Family Hearing Clinic for all your hearing needs!"

    ★★★★★   ·   Ryan Ongerth   ·   2 weeks ago

 

"Got my first tune up for my new Aids and Doctor Vinup was very helpful and solved all my concerns. She also fitted my friend for new Aids"

    ★★★★★   ·   Rich Baines   ·   3 weeks ago

 

"Everyone at the office is friendly, understanding, and extremely helpful. Dr. Sandy is professional and goes out of her way to make me feel listened to and comfortable."

    ★★★★★   ·   Valerie J. Mansfield   ·   4 weeks ago

 

"Jenelle is wonderful to deal with and has tremendous patience towards helping me adjust to my new cochlear implant."

    ★★★★★   ·   Robert Huber   ·   4 weeks ago

 

"Janelle is an amazing audiologist. She is personable and very thorough. We have never had so many separate tests done before to determine the level of hearing loss and quality of aids needed. Plus she did a post check to make adjustments. Thank you."

    ★★★★★   ·   Lana Poole   ·   4 weeks ago

 

"Everyone is very friendly and helpful."

    ★★★★★   ·   Deanna Brothers   ·   4 weeks ago

 

"Dr. Jenelle Sandy provides wonderful care and is very patient."

    ★★★★★   ·   Rich Kline   ·   1 month ago

 

"JENELLE AND FAMILY HEARING ARE A GREAT AND WELL NEEDED CLINIC. HER KNOWLEDGE OF PRODUCTS AND HOW TO PROVIDE THE BEST HEARING WAS INDEED WELL WORTH THE TRAVEL FROM TRUCKEE. AFTER THE INITIAL FITTING I RETURNED FOR A FOLLOW UP AND SHE MADE ADJUSTMENTS THAT HAVE GREATLY ENHANCED MY HEARING. I ONLY WISH SHE HAD AN OFFICE IN TRUCKEE."

    ★★★★★   ·   Ted Schmidt   ·   2 months ago

 

"I've had deficient hearing for quite some time. A friend recommended TFHC, and I have and will do the same. I got evaluated and fitted with hearing aids and it's really nice to hear again. My wife is happy, too"

    ★★★★★   ·   Scott Robinson   ·   2 months ago

 

"I have waited for some time since my last fitting to make comments, See my earlier positive comments on the Clinic’s exceptional array of hearing testing technologies. Since that review Jenelle has patiently assisted me in trying several different hearing aids which were all equally successful in quiet acoustically-friendly rooms. None were successful in more noisy environments, until my last fitting. I have moderately severe to severe sensorineural hearing loss. My last fitting was for the Phonak Audeo Infinio Ultra Sphere. It is not perfect but it is easily the best hearing aid I have ever had. I turn on the Spheric sound feature many times in non-noisy environments when I want to make sure I pick up all conversation. I have never come close to draining the battery in this setting. Others may find that a different hearing aid is optimal for their hearing loss. But the Phonak was right for me, I want to thank Jenelle for her professionalism and great patience in finding the right hearing aid for me."

    ★★★★★   ·   steve h   ·   2 months ago

 

"Tahoe Family Hearing Clinic (TFHC) is awesome. My wife and I have gone to other hearing clinics and hands down TFHC is by far the best! Dr. Jenelle Sandy is the best Audiologist you will find. Caring, thorough, and very professional. We definitely recommend TFHC to anyone needing assistance with their hearing or just a routine examination. TFHC will take care of you and guide you to better hearing health."

    ★★★★★   ·   Daniel Barnes   ·   3 months ago

 

"I am so very impressed with the professionalism, care and kindness . Janelle did such a thorough job and I am so grateful for the time and care she took in my hearing evaluation . She is informative, professional and friendly . Tahoe is lucky to have her . I highly recommend her services to everyone !"

    ★★★★★   ·   Tamara Goldenberg   ·   3 months ago

 

"Professional, pleasant, friendly. Appreciate the positive atmosphere and wonderful interaction. Have recommended them to friends"

    ★★★★★   ·   Jim Shandera   ·   3 months ago

 

"A++! Thank you Dr. Sandy and staff for being so professional and helpful. I am grateful to have your guidance during a challenging situation and expertise on receiving a cochlear implant."

    ★★★★★   ·   Jo Maliska   ·   3 months ago

 

"Very happy with the results of my hearing test and all my questions answered and the adjustments of my hearing aids..very professional here ."

    ★★★★★   ·   David Fuentes   ·   4 months ago

 

"I love Jenelle and is super nice and friendly and helpful"

    ★★★★★   ·   Michaela Welch   ·   4 months ago

 

"As we get older we often agree to get glasses or take medicine for high blood pressure while resisting getting hearing aids. If that's you, consider a visit with Olivia. She understands that it isn't easy to admit it is time, but she is well equipped to offer testing, products and support to make the process easy. My wife likes that I am listening better with her help, too!"

    ★★★★★   ·   Darla Brown   ·   5 months ago

 

"Professional, compassionate, and knowledgeable. I appreciate the care I receive and I love hearing better!"

    ★★★★★   ·   Lisa Huard   ·   5 months ago

 

"The staff at Tahoe Family Hearing Clinic are very professional and competent. Jenelle Sandy, Au.D is an exceptional and experienced audiologist. I highly recommend taking all family members experiencing hearing issues to visit Tahoe Family Hearing Clinic."

    ★★★★★   ·   Al Friedrich   ·   5 months ago

 

"I have my first Cochlear Mapping session. Excellent service."

    ★★★★★   ·   Charles Huffman   ·   6 months ago

 

"Janelle provides the most thorough auditory evaluation I’ve ever experienced. She is professional, approachable and knowledgeable. She goes well beyond routine pure tone and speech audiometry to include tympanometry, acoustic reflex and SIN testing, and other assessments. Her family friendly office is unencumbered by the mechanics of a large administrative health system and easy to work with. Although I’ll be moving out of town, I will return to Tahoe Family Hearing Clinic for my audiology needs."

    ★★★★★   ·   Jeanne   ·   6 months ago

 

"Excellent customer service…. Super nice and friendly service from all staff specially Tony at front desk"

    ★★★★★   ·   Cuco Modesto   ·   6 months ago

 

"Excellent service, caring and understanding people!"

    ★★★★★   ·   Karen Bender   ·   7 months ago

 

"Janelle does great with my almost two year old"

    ★★★★★   ·   kimberly frock   ·   7 months ago

 

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