A Message From our Team
“We are excited to be offering hearing healthcare solutions to our community and helping to fill a need that hasn’t ever existed in South Lake Tahoe. We believe all people should have a choice when it comes to their hearing healthcare and are grateful we can provide an option for people in our community that is close to home.”
– Tahoe Family Hearing Clinic
Meet your Audiologists
in South Lake Tahoe
Dr. Jenelle Sandy, Au.D., CCC-A
Licence AU3526
“Hello! I’m Dr. Jenelle Sandy, Au.D., CCC-A, pediatric and adult audiologist, here to serve South Lake Tahoe and the greater Lake Tahoe Basin.
I was born in Southern California and raised in rural Maine, the bustling city of Chicago and northern California. I grew up babysitting, nannying, and volunteering, always with a passion for working with children and people in some capacity to give back to my community.
I earned my bachelor’s degree in Communication Disorders from the University of Wisconsin-Madison and went on to earn my doctor of audiology degree at the University of North Carolina-Chapel Hill. I chose UNC (and they chose me) for their excellent pediatric program, ranked top 5 in the nation. From there, I went on to practice at a specialty pediatric hospital, Ann & Robert H. Lurie Children’s Hospital of Chicago. I worked with children diagnosed with rare diseases and illnesses in addition to their hearing loss diagnosis. This unique setting has given me distinctive skills to provide for my patients in ways others may not even consider.
Ultimately, my heart missed the mountains I experienced in my childhood. Returning to the mountains has rekindled my love of skiing and mountain biking, but my passion for helping and providing for my community has not dwindled. When I am not skiing, biking, or working, I can be found exploring the simple pleasures Tahoe has to offer with my loving spouse and two children.”
Dr. Sandy’s Professional Accomplishments
Education
- Doctor of Audiology, Au.D., Focus in Pediatric Audiology, University of North Carolina-Chapel Hill
- Bachelor of Arts-Communication Disorders, Proficiency in Spanish, University of Wisconsin-Madison
Academic Appointments
- UNC Teaching Assistant, Graduate Level Cochlear Implant Course
- Clinical Quality Team, Lurie Children’s Hospital of Chicago
- Cochlear Implant Audiologist
- Continuing Education Team, Lurie Children’s Hospital of Chicago
- Adjunct Lecturer, Northwestern University School of Communication
Awards
- AAA-SAA (Student Academy of Audiology), UNC Chapter President
- Active Member of American Academy of Audiology (AAA)
- Active Member of American Speech and Hearing Association (ASHA)
- Active Member of American Cochlear Implant Alliance (ACIA)
- June C. Allcott Fellowship recipient
- Maternal and Child Health Bureau Leadership Consortium
- Leadership Education in Neurodevelopmental and Related Disabilities (LEND)Traineeship
- Pediatric Audiology Training Grant
- ASHA Award for Continuing Education (ACE) Recipient
Professional Leadership Activities
- Special Olympics World Winter Games Healthy Athletes Clinical Director Training
- AHA CPR Certification
- Volunteer audiologist for Illinois School for the Deaf’s Summer Parent Institute
- MED-EL Expanded Indications in the Pediatric CI Population Investigator Meeting
- AAA AudiologyNOW DiscovEARy Zone
- Presenter at ITHI annual conference (Topic: Cochlear Implants 101)
- Presenter at MED-EL’s international Advanced Audiology Training
- American Cochlear Implant Alliance (ACIA) CI Conference presentation: CHARGE Characteristics and Outcomes in Pediatric Cochlear Implants, May 2016
- Presenter at the annual A Day at Lurie Children’s: ‘Overview of CI Candidacy’ and ‘Deaf with Disabilities Case Studies’, May 2017, and May 2019
- Clinical preceptor of externs and residents
Publications
- Young, N.M., Tournis, E., Sandy, J., Hoff, S.R., Ryan, M. (September 2017). Outcomes and time to emergence of auditory skills after cochlear implantation of children with charge syndrome. Otology & Neurotology, Volume 38 (Number 8), 1085-1091.
- Young, N.M., Shin, H., Weber, L., Thomas, D., Tournis, E., Ringger, J., Makovec, A., Sandy, J. (IRB Study # 2010-14322). Multimodal tests of spoken word recognition for adults and children-milestone 3.
Meet Dr. Jenelle Sandy, Au.D., CCC-A
Dr. Olivia Vinup, Au.D., CCC-A
License AU4045
“Hi, I’m Dr. Olivia Vinup, Au.D., CCC-A, audiologist here at Tahoe Family Hearing Clinic. I first joined the team as an audiology extern in July 2024 and officially stepped into my role as a full-time audiologist in August 2025. From the beginning, I’ve felt deeply connected to our mission of providing compassionate, individualized hearing care to the South Lake Tahoe community.
My journey into audiology began with a love for American Sign Language, which opened my eyes to the importance of communication and sparked a deeper desire to help others stay connected to the world around them. I earned my Doctor of Audiology from A.T. Still University in Mesa, Arizona, and hold my B.S. in Communication Sciences and Disorders, along with a minor in Psychology, from Northern Arizona University. During my clinical training, I had the opportunity to serve patients in a variety of settings—from private practices to ENT clinics—and I loved getting involved in community outreach, including school hearing screenings and volunteering with the Special Olympics.
I especially value the relationships I build with my patients. I believe that hearing care is personal, and I’m passionate about helping people feel seen, heard, and supported at every step. I also have a growing interest in vestibular testing and tinnitus management, and I’m excited to continue expanding my expertise to serve our patients more holistically.
Outside of the clinic, I’m happiest exploring all the beauty Lake Tahoe has to offer. I moved here to be closer to family, and instantly fell in love with the mountains, trails, water, farmers markets, and wide-open space—perfect for adventuring with my two huskies and my son. Whether I’m paddleboarding, hiking, or just soaking in a quiet Tahoe sunset, this community has truly become home.”
Dr. Vinup’s Professional Accomplishments
Education
- Doctor of Audiology, Au.D., A.T. Still University
- Bachelor of Science – Communication Sciences and Disorders, Minor in Psychology, Northern Arizona University
Awards
- Active Member of American Speech and Hearing Association (ASHA)
Professional Leadership Activities
- Special Olympics Volunteer
- Presenter at AAA Conference: Discovering Theory of Mind (ToM): A Young Woman’s Journey with Bilateral Hearing Loss. (2023, April 19–20).
Our Team
Tawny Enterline
Office Manager
Tawny Enterline is the office manager and primary patient coordinator at our practice, bringing a warm and welcoming presence to the front office. With a diverse background in medical billing and customer service, she ensures each patient has a smooth and supportive experience from scheduling to follow-up care. Since joining our team in December 2024, Tawny has become an invaluable asset, known for her attention to detail and compassionate approach. Outside the office, she enjoys traveling with her longtime boyfriend Charley, spending time with her three kids Mikey, Charley, and Leilah, and hanging with her beloved dog Jesse James AKA Bubbas.
Bailey Stephens
Billing Coordinator
Bailey Stephens plays a key role at our clinic as the lead insurance billing specialist, ensuring that claims are processed smoothly and efficiently for all patients. In addition to managing claims, she supports the office as a patient care coordinator, always ready to jump in wherever needed. Trilingual in English, Spanish, and American Sign Language, Bailey holds a Bachelor’s degree in ASL Studies and brings a strong background in patient support, including work with veterans and individuals with special needs. Bailey enjoys spending time outdoors with her husband Keaone and their dog Lupine. She’s also an incredible baker – if you’re lucky, you’ll catch one of her incredible treats in our office!
Rob Sandy
Operations
Rob worked in corporate IT sales for a number of years prior to leaving and helping his wife, Dr. Jenelle Sandy, open Tahoe Family Hearing Clinic. His background is in sales, marketing, and operations. Rob assists anywhere he can in the business but his primary focus today is on operational tasks and ensuring a successful patient experience. He is passionate about working with his wife and helping to ensure the success of the clinic.
Outside of work, Rob enjoys doing anything outdoors, whether that be winter skiing, snowmobiling, hiking, golfing, mountain biking, swimming, or kayaking.
How we
Give Back to our Community
Our team are active members in the South Lake Tahoe community. We are proud to be a part of the Tahoe Chamber of Commerce and the South Tahoe Chamber of Commerce. In addition, we routinely involve ourselves by volunteering our time at schools, health fairs, and seasonal markets to provide free education on hearing health.
We proudly serve our nations Veterans. If you are a Veteran or know someone who has served and needs hearing care, please contact us; you may be eligible for free hearing evaluations and hearing aids!
Insurance & Financing
Please call our office to provide the details of your insurance and we will be happy to confirm if our services are in or out of network with your provider. We do accept all forms of Medicare as well as the below list of insurance providers.
Care Credit
We accept CareCredit®, the leading healthcare credit card, to make improving your hearing health easier and more affordable. CareCredit® offers special financing on purchase of $200 or more* for healthcare costs not commonly covered by insurance, including hearing aids.
With CareCredit®, you can get the hearing instrument you need and conveniently pay for it over time with monthly payments that easily fit into your budget. It’s the convenient way to improve your hearing health. Learn more by contacting our office or visiting the link below.
Current List of Insurance Providers
When paying out of pocket for a service, we accept FSA/HSA, cash, check, debit cards, credit cards, and CareCredit. We also have financing options for device related purchases!
We are committed to providing you with excellent care. Please contact us at (530) 600-0023 or info@tahoehearing.com with any questions.